Hardcover with dust jacket. Marcus Sieff analyses how good businesses create excellent interpersonal relationships, and divides his recommendations into 10 themes. He explains, for example, how to grow whilst keeping the goodwill of suppliers, customers and employees. He suggests how and why to delegate appropriate responsibility to appropriate levels. Above all, do not put profit first and people second: if you put people first the profit will come automatically. Sieff illustrates his already-persuasive argument with examples to back up his case: Volvo in the 1970s was besieged by high absenteeism. Management redesigned the factory into groups; each group chose its own foreman and a team spirit was fostered. The scheme was a success.
This is a book based on commonsense and backed up with excellent theoretical and concrete examples. Published by Weidenfeld and Nicolson, 1990